BOOKING & SERVICE POLICIES
Choosing Your Service Level
You're free to book any service level. Standard Cleaning is always available and maintains an already-clean
home to the checklist above. Deep Cleaning is recommended — not required — for first-time visits or homes
that haven't been professionally cleaned recently, and clients can add it whenever they feel it's needed.
Because every booking includes current photos, we'll let you know before your appointment is confirmed if
your home would be better served by a Deep Clean. Standard Cleaning covers the listed checklist within a set
timeframe; it is not a substitute for Deep Cleaning on heavily soiled or long-neglected homes. If conditions on
arrival materially differ from your photos, our Scope Adjustment Policy applies.
Home Size & Square Footage
Listed pricing reflects homes of typical size and layout for their bedroom/bathroom count. Homes that are
significantly larger than typical, or with additional living spaces (offices, lofts, bonus rooms, multiple living
areas), are priced with a custom quote.
Property Photos Required
All bookings require current photos that accurately represent the property's condition at the time of booking.
Card on File & Scope Adjustment Policy
A valid card on file is required for all bookings. By booking, you authorize My Keepr to charge the card on file
for the service total and any applicable scope adjustments. If the condition of the property materially differs
from the submitted photos or the selected service level, additional charges apply. Examples include excessive
clutter, excessive pet hair, excessive trash, post-construction debris, biohazards, or conditions requiring
additional labor. Once our team is on-site, we do not cancel the visit — every adjustment is documented with
time-stamped photos, communicated to you at the time of service, and charged to the card on file. If you
decline the adjustment, our team will complete only the originally booked scope of work, and the visit remains
billed in full.
Home Preparation & Organization
Our cleaning services are designed to clean, sanitize, and maintain your home — not to organize or declutter
it. We ask that the home be reasonably picked up before your appointment so our team can access surfaces
and floors. Excessive clutter, large amounts of dishes, overflowing laundry, or organization/decluttering
beyond normal tidying are not included in Standard, Deep, or Recurring Cleaning services and may require the
purchase of add-on services or a scope adjustment. If additional work is needed, our team will notify you, and
the applicable adjustment will be charged to the card on file per our Scope Adjustment Policy.
Minimum Charge
A minimum service charge of $150 applies to all visits.
Cancellation & Rescheduling
• More than 48 hours' notice: free reschedule or cancellation.
• 24–48 hours' notice: 25% of the service total.
• Less than 24 hours' notice: 50% of the service total.
• Same-day cancellation, lockout, or no-access: 100% of the service total.
• Recurring clients: skipped visits require 48 hours' notice to avoid the late-cancellation fee.
Service Area
We serve Miami-Dade and Broward County. Locations at the outer edge of our service area may include a
travel fee, always quoted upfront before booking
SERVICE GUARANTEES & ADDITIONAL POLICIES
Satisfaction Guarantee
Your satisfaction matters to us. If anything was missed, let us know within 24 hours of service completion and
we'll return to re-clean the specific areas of concern at no additional charge. We ask for the opportunity to
inspect and correct any issue before refunds are considered; corrective options may include a touch-up visit,
re-cleaning, or an invoice adjustment.
Damage & Breakage
Our team treats your home with care, and we are insured. If you believe an item was damaged during service,
report it in writing within 72 hours of completion, including a description and photos when available, so we can
inspect and resolve the claim. Please secure valuables, cash, sensitive documents, firearms, and fragile or
high-value items before your appointment — we are not responsible for items left unsecured or for pre-existing
damage.
Payment Timing
When you book, an authorization hold is placed on your card on file for the service total. The charge is
processed upon completion of service, along with any scope adjustments or add-ons approved at the time of
service. Deposits or prepayment may be required for large, specialty, or first-time commercial jobs and will
always be stated in your quote.
Entry, Access & Lockouts
Please provide entry instructions at booking — gate codes, alarm information, lockbox or key details, parking,
and building entry procedures. A lockout occurs when our team cannot access the property within 20 minutes
of arrival; lockouts are billed at 100% of the service total per our cancellation policy. Delays caused by access
issues may result in reduced service scope or rescheduling.
Arrival Windows
We schedule arrival windows rather than exact times. Your confirmation will include your arrival window, and
we'll communicate promptly if traffic or a prior job affects our timing.
Pets
We love pets, but for their safety and our team's, please have pets safely contained during service. Aggressive
animals must be secured, and animals that interfere with the work may require the appointment to be paused
or rescheduled.
Unsafe Conditions & Right to Refuse
We reserve the right to refuse, suspend, or end a visit where conditions present health or safety concerns —
including biohazards, sewage, mold contamination, active pest infestations, unsecured firearms, unsafe
structures, or threatening behavior toward our team. Where service can proceed with extraordinary protective
measures, additional charges may apply under our Scope Adjustment Policy.
Weather & Emergencies
If a hurricane, tropical storm, flooding, or other severe weather event affects your appointment, we'll
reschedule at no penalty to you. We are not liable for delays caused by events beyond our reasonable control.